We are introducing strong authentication for our phone calls
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- Membership
- YTK
We have implemented strong authentication in our customer service starting April 23, 2026. This authentication will be used in the YTK Unemployment Fund’s telephone service whenever the transaction requires identity verification, both when a customer calls in and, if necessary, for outbound calls.
With this change, we aim to improve data security, protect your personal information, and ensure that interactions are safe for all our customers.
Strong authentication is a key tool for preventing misuse and fraud. It ensures that matters are handled with the right person.
At the same time, it makes the customer experience smoother: once identity has been reliably verified, customer service can proceed more quickly to the matter at hand.
What if authentication fails?
If electronic authentication is not possible, we use the familiar three-step authentication process. In exceptional cases, we may also direct you to authenticate via OmaYTK or agree on a separate authentication method.
If you are calling on behalf of another person, for example as a payroll administrator, you do not need to authenticate yourself personally.
A smooth and secure experience
The introduction of strong authentication is part of our ongoing efforts to develop a secure and seamless customer experience.
Our goal is for you to interact with us with confidence: easily, smoothly, and securely.