Did you ask AI about unemployment security?

Topics

• Income security

More and more people are using artificial intelligence directly for information retrieval. We have seen this reflected in a decrease in traffic to our website’s information bank. In addition, customers have begun to refer more often to the instructions and advice provided by artificial intelligence, for example, when filing appeals. Although artificial intelligence often uses our website as a source, the answers can still be off the mark for many different reasons.

When AI responds, it does not search for an answer in a database or perform any rule-based analysis. The response is based on statistical probabilities of connections between words or characters. AI is programmed to be useful and smooth. Therefore, it will happily continue to calculate probabilities even if there are gaps in its assumptions or if they are incorrect. The end result may be factual errors or answers that are based on the wrong frame of reference. The error may also be in what is left out of the answer.

For example, AI can provide accurate advice on how to apply for earnings-related daily allowance. However, these instructions alone may not necessarily result in receiving money, as AI may fail to advise that you need to register as a jobseeker with the employment authorities. Registering as a job seeker is not directly related to applying for unemployment benefits, so AI cannot include this in its response, even though it is a very important part of unemployment security.

Seemingly clear, but incorrect

There are many exceptions to unemployment security and even the legal text may contain parallel old and new articles, the application of which is determined by the transitional provisions. In these, AI rarely knows how to correctly apply the clauses. In addition to these, AI also easily complements the sections in various ways. The end result is a text that seems structurally sound, but factually incorrect.

Application processing time varies

One of the most frequently asked questions at the unemployment fund concerns when applications will be processed and when payments will be made. Many factors affect payment estimates, and the situation is constantly changing, so it is impossible to give a single, definitive answer.

The payment forecast page has traditionally been one of the most visited pages on our website. Now, traffic has decreased because search engines’ AI provides answers directly in the search engine. The problem is that the answer provided by AI may not necessarily correspond to the current situation. If the person searching for information relies too much on the AI’s answer, they may be surprised if the actual processing time differs from the AI’s answer.

Always check the original information

AI is a useful tool, and the answers it provides are constantly improving. However, it is advisable to check the answers against the original sources. We cannot change the law, its interpretation, or its application based on an AI response.